STAYVUE / LONG-TERM RENTALS
Privacy Notice
Version 2026-09-30-ads-v1 · StayVue Inc.
1. Account deletion and downloads
Support can email a deletion confirmation or schedule an administrative closure with a recorded reason. Scheduled deletion includes at least 30 days from email-provider acceptance to download records or cancel using the emailed link. Unresolved shared-owner access or pending payments pause deletion. Download the open workspace from Settings → Your records → Download all data (CSV + files); exports remain available from the plan screen after a trial ends. Deletion removes active account sign-in, saved workspace keys, saved Google authorization and reminder subscriptions. It does not erase customer-controlled local or Drive files. Purchase, administrative audit, limited hashed trial-identity and applicable provider/backup records remain subject to their retention practices. Contact support to review these retained records.
2. Optional reminder service
If you request email reminders, StayVue stores the recipient email, verification and preference state, workspace/account association, opaque event and lease references, reminder categories and delivery times. These are limited notification metadata; property names, tenant names, addresses, balances and documents are not uploaded by the reminder feature. Our email provider processes the recipient address and generic reminder content for delivery. The tenant or account recipient must opt in before reminders start. Unsubscribe from each reminder email or change your preferences in the app. Email addresses and opaque subscription records are retained while the subscription exists; contact support to request deletion. Scheduling metadata and delivery history support deduplication and stop repeated messages.
3. Optional partner offers
Partner offers, if made available, are optional and do not affect access to purchased app tools. StayVue does not sell or share property or tenant records with partners. The partner-offer feature does not receive rental records or encryption keys. The offer list is requested without account credentials, property identifiers or tenant details. Partner pages, images and tracking scripts are not loaded merely by viewing the list. If you choose a partner link, its website receives ordinary visit information and anything you submit under its own privacy policy. StayVue does not automatically register you or send your account details. Referral commissions and sponsored placements are disclosed on the offer.
4. Your account
StayVue stores your account email, name, password hash, email-verification status, trial deadline, workspace identifiers and membership. Sessions and verification/reset tokens are stored as hashes. Gmail dot and plus aliases share one trial identity. Previous sign-in email identities remain linked to the account to prevent repeated trials after an email change. Account-based unlocking stores a server-encrypted workspace key and the selected Google Drive folder identifier. After verified sign-in, the key is released only to the owner or authorized co-owners. Rental records remain in your browser and chosen storage. Account password resets preserve access to linked workspaces; older workspaces must first be linked from an unlocked device or recovered using their original password or recovery key.
5. Optional marketing emails
If you opt in, StayVue uses your full name and email to send news, marketing updates and promotional offers through its email provider. The checkbox is optional and starts unchecked. We store your choice, when it was updated and the consent version. You can withdraw consent in Account profile & email preferences. Account, security, purchase and support messages are separate and continue when needed. Existing accounts are not automatically opted in.
6. Service emails and feedback
StayVue uses its configured email provider (Resend in the current setup) for transactional account messages, purchase confirmations, invitations, owner notifications and feedback you submit. Queued email contents are encrypted on the server and erased from the queue after provider acceptance; the provider receives readable delivery content. Feedback is private unless you explicitly permit publication. Delivery failures remain queued for retry or support review.
7. Your rental records
Property, tenant, financial, photo and document records are encrypted on your device. StayVue does not receive these operational records for ordinary local use. You control readable exports and encrypted backups. Browser storage is not a substitute for an external recovery copy.
8. Connected services
If you connect Google Drive, encrypted workspace copies and relevant file metadata are sent to your selected account. iCloud Drive and Dropbox are supported through encrypted file or desktop-folder backups; the provider’s app handles upload. When you send email, the recipient address, subject and message must be provided in readable form to your email provider for delivery. Send permission does not grant StayVue general inbox-reading access in this implementation. For signed-in, verified StayVue accounts, Google Drive refresh authorization is encrypted on the StayVue server and retained until disconnected or invalidated, allowing automatic reconnection and renewal. Short-lived access tokens stay in browser memory and are cleared on locking. Disconnect Google Drive removes saved authorization and requests revocation at Google; existing encrypted Drive files remain. Email tokens and invitation-preview Drive sessions remain memory-only. Tenant and staff recipients can create a verified StayVue account using their invited email to save Drive authorization; this does not give them owner workspace access. The Google authorization service does not receive rental records. The separate StayVue account-unlocking service stores the protected workspace key as described above. Sync runs while the app is open; saved authorization does not enable background syncing while closed.
9. Payments and support
Stripe processes purchase information and StayVue verifies the plan and workspace license. StayVue stores workspace identifiers, purchase references, plan entitlements and a hashed billing authentication token to confirm payments and restore purchases; rental records and workspace encryption keys are not included. If you contact support, the information you provide is used to respond. Do not send passwords, recovery keys or unnecessary tenant details. Third-party providers apply their own privacy policies.
10. Choices and retention
You can disconnect integrations, export records and remove local copies through your browser controls. External backups and copies shared with co-owners, staff or tenants remain until you remove them using those services. You are responsible for lawful collection, retention and disclosure of tenant information. Optional Google Ads measurement is disabled unless enabled by StayVue and accepted using the cookie and advertising privacy controls. Declining does not affect your account or workspace. After acceptance, Google may receive advertising cookie and ad-click identifiers, the safe public page URL and ordinary browser/network information (such as IP address and browser/device details), plus opaque conversion references for a verified owner trial with an initialized workspace or a confirmed purchase; purchases include amount and currency. Names, email addresses, rental records, documents and account tokens are not sent. Enhanced conversions and personalized advertising are not enabled. Use Advertising privacy settings in the website or workspace footer to change or withdraw your choice. Your accept or reject preference is stored in this browser so the panel stays closed on return; conversion deduplication references are stored only after acceptance. Google may set advertising cookies, and information already sent remains subject to its privacy and retention practices. Browser Global Privacy Control and Do Not Track signals disable optional measurement. Necessary browser storage continues to support the app. Necessary browser storage supports encrypted workspaces, settings, backup handles and account access. Necessary session cookies support online sign-in; the trial deadline is stored on the server, not determined by a browser cookie.
11. Server records and privacy requests
Account, consent, billing, delivery-status and security records are retained as needed to provide access, recover purchases, resolve disputes and meet legal obligations. Limited hashed email-identity records are used to prevent repeated trials; they are still treated as personal information. Removing browser storage does not close your server account. Contact support@getstayvue.com to request access, correction, account closure or deletion of information held by StayVue. We verify the requester and explain any lawful retention or refusal. Server backup copies and third-party copies may remain subject to their retention practices. StayVue cannot erase local files, external backups or recipient copies it does not control.
12. Service providers
StayVue uses Railway for its hosted account and payment service, Stripe for payments, and Resend or the configured delivery provider for transactional email. They receive the information necessary for these services and may process it outside your province or country. Optional Google Drive, iCloud Drive, Dropbox and email integrations operate under the provider policies and permissions you choose. Rental records stay encrypted when uploaded through StayVue cloud features; readable support material or email content is provided only when you choose to send it.
13. Questions
Contact StayVue Inc. at support@getstayvue.com for privacy questions or concerns about how a request was handled. This notice describes the implemented long-term product; material changes will be published with an updated version and appropriate notice.